Pre-Order Policy
Pre-Order Policy
Thank you for choosing to pre-order with us! We are excited to offer you exclusive access to our upcoming products. Please take a moment to review our pre-order policy to ensure a smooth and transparent experience.
1. Pre-Order Timeline:
All pre-orders are subject to a waiting period of approximately 2-4 weeks from the date of purchase. This timeline is an estimate and may vary depending on production schedules, shipping logistics, and other factors beyond our control.
2. Payment:
Full payment is required at the time of placing a pre-order. Your payment secures your item and ensures that it will be reserved for you upon release.
3. Shipping:
Once your pre-ordered item becomes available, we will process and ship your order promptly. You will receive a shipping confirmation email with tracking information once your item has been dispatched. Please note that standard shipping times apply once the item has been shipped.
4. Communication:
We will keep you informed about the status of your pre-order through regular updates via email. In the event of any significant delays or changes to the estimated release date, we will notify you as soon as possible.
5. Cancellations and Refunds:
You may cancel your pre-order at any time before the item has been shipped for a full refund. Once the item has been shipped, our standard return policy applies. If we are unable to fulfill your pre-order for any reason, you will receive a full refund.
6. Availability:
Pre-orders are subject to availability. In the unlikely event that we are unable to fulfill your pre-order due to limited stock or other unforeseen circumstances, we will notify you promptly and issue a full refund.
7. Changes to Pre-Order Policy:
We reserve the right to update or modify this pre-order policy at any time. Any changes will be communicated to you via email and will apply to future pre-orders.
By placing a pre-order with us, you acknowledge and agree to the terms outlined in this pre-order policy. We appreciate your patience and understanding as we work to deliver your highly anticipated items. Should you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for your support and for being a valued customer!
Sincerely,
RELIC
Customer Service Team
Thank you for choosing to pre-order with us! We are excited to offer you exclusive access to our upcoming products. Please take a moment to review our pre-order policy to ensure a smooth and transparent experience.
1. Pre-Order Timeline:
All pre-orders are subject to a waiting period of approximately 2-4 weeks from the date of purchase. This timeline is an estimate and may vary depending on production schedules, shipping logistics, and other factors beyond our control.
2. Payment:
Full payment is required at the time of placing a pre-order. Your payment secures your item and ensures that it will be reserved for you upon release.
3. Shipping:
Once your pre-ordered item becomes available, we will process and ship your order promptly. You will receive a shipping confirmation email with tracking information once your item has been dispatched. Please note that standard shipping times apply once the item has been shipped.
4. Communication:
We will keep you informed about the status of your pre-order through regular updates via email. In the event of any significant delays or changes to the estimated release date, we will notify you as soon as possible.
5. Cancellations and Refunds:
You may cancel your pre-order at any time before the item has been shipped for a full refund. Once the item has been shipped, our standard return policy applies. If we are unable to fulfill your pre-order for any reason, you will receive a full refund.
6. Availability:
Pre-orders are subject to availability. In the unlikely event that we are unable to fulfill your pre-order due to limited stock or other unforeseen circumstances, we will notify you promptly and issue a full refund.
7. Changes to Pre-Order Policy:
We reserve the right to update or modify this pre-order policy at any time. Any changes will be communicated to you via email and will apply to future pre-orders.
By placing a pre-order with us, you acknowledge and agree to the terms outlined in this pre-order policy. We appreciate your patience and understanding as we work to deliver your highly anticipated items. Should you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for your support and for being a valued customer!
Sincerely,
RELIC
Customer Service Team